End Test Now
How does the student handle the search for information about loans?
She gets the information from the college website, but calls the school to confirm.
She calls the wrong department to complain about the website’s information, which is out of date.
She calls the Registrar’s Office and is redirected to the Student Awards Office.
She calls Student Awards, is redirected to the Registrar’s Office and is once again sent back to Student Awards.
In the section above, what can you infer about the student’s final response?
She is resigned to being misunderstood by bureaucrats.
She is surprised that nobody seems to understand what she needs.
She is happy with the prompt answer to his question.
She is exasperated by the bureaucratic rules of the administration.
When you are sure that you have answered as many questions as possible, click the ‘Done’ button below and view your results.
